Study Shows Just 19% Of Companies Effectively Use Of Voice Of Customer

Voice of Customer is an important part of any customer experience program, yet most companies still need to improve how they use VoC data.

June 14, 2021 , David Pepin

A new report by Forrester Consulting and commissioned by Alchemer has revealed that only one in five organizations effectively use Voice of Customer (Voc) in their customer experience programs.

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