Customer Experience

New Report: AI Can Solve Many Poor Customer Service Interactions

The survey reveals just how damaging poor customer service can be and how AI can be the hero that businesses need.

October 25, 2021 , David Pepin

It is a well know fact that poor customer service can be damaging to a brand's image. Yet according to new research released by Replicant, 91 percent of consumers report they still have experienced poor customer service in the last six months alone.

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