M2X Network Badge

New Digital Initiatives Help Customer Service Teams Meet Demand

Customer service teams are becoming more strategic in recent years with their digital engagement activities, according to new research.

Michael Rodriguez

New research from Salesforce shows that 81% of customer service teams have accelerated their digital initiatives to meet service demand, with 71% citing the pandemic and rapid digitalization as causes. As a result, 77% of service agents say their role has become more strategic in the last two years, relying more on their organization and technology to perform adequately.

Sign up as a FREE member to gain access to our online seminars, webinars, custom market research reports, downloads, and other insights into tech marketing!

( Already a member? Login now.)

About Your Organization