Customer Experience

Genesys Expands Customer Engagement Solutions With Two Acquisitions

Pointillist and Exceed.ai expand Genesys’ cloud-based product offerings and expand customer engagement capabilities.

October 13, 2021 , David Pepin

Global customer experience orchestration platform Genesys has announced a pair of acquisitions to help transform customer interactions. By acquiring Pointillist and Exceed.ai, Genesys is investing in the further development of its cloud-based customer engagement solutions.

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