Genesys Expands Customer Engagement Solutions With Two Acquisitions
Pointillist and Exceed.ai expand Genesys’ cloud-based product offerings and expand customer engagement capabilities.
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Global customer experience orchestration platform Genesys has announced a pair of acquisitions to help transform customer interactions. By acquiring Pointillist and Exceed.ai, Genesys is investing in the further development of its cloud-based customer engagement solutions.
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