For organizations to stay competitive in today’s fast-changing market, companies are collecting large volumes of data hoping to identify the next big opportunity. For some, that data includes customer behavior information, web analytics, transactions and inventory movement.
Some features that come with a branded mobile app to be integrated in your customer lifecycle include:
- Referral Programs
- Personalized coupons and promotions
- Customer feedback tools
- Inventory management
- Online payments
Customer attrition is a natural part of business. “Companies should view attrition as part of a larger customer lifecycle and ecosystem,” Newman says. Come learn more about customer experience and how to best utilize the tools we have highlighted.
Here we have a list of tools that may help with this customer lifecycle. The following are tools we recommend, come read more about them; Reputation, Tealeaf by acoustic, Hubspot Service Hub, and Dixa.
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