The acquisition sees two of the most dynamic digital customer experience and communication platforms team up.
The survey reveals just how damaging poor customer service can be and how AI can be the hero that businesses need.
The new funding empowers the AI customer service solution to promote user data-driven insights and decisions.
Pointillist and Exceed.ai expand Genesys’ cloud-based product offerings and expand customer engagement capabilities.
Flows helps marketers discover problems and target their cause, leading to optimized future customer experience strategies.
C3 AI CRM aims to empower business organizations with AI tools to boost their customer engagement and retention.
The company raised $13 million in Series A funding thanks to leading investors Battery Ventures, Eniac, and Village Global.
CallSource is known for 25+ years of providing its users with valuable data and insights into their customer phone conversations.
The companies share a similar vision to improve AI-driven processes so that customer service teams can focus on customer demand.
The new partnership enhances Observe’s conversational intelligence offerings, initiating omnichannel support.