Dialpad Acquires Koopid, Fortifies Customer Experience Offerings
The acquisition sees two of the most dynamic digital customer experience and communication platforms team up.
Customer Experience
If you're tasked with overseeing the experience your customers have with your company, how do you keep track of everything at once? From the design of your webpage to the urgent call with a customer, your overall Customer Experience (CX) may be difficult to manage -- but not impossible. Check out some of the CX-related stories below.
New Report: AI Can Solve Many Poor Customer Service Interactions
The survey reveals just how damaging poor customer service can be and how AI can be the hero that businesses need.
Aquant Raises $70 Million To Expand AI Customer Service Product
The new funding empowers the AI customer service solution to promote user data-driven insights and decisions.
Genesys Expands Customer Engagement Solutions With Two Acquisitions
Pointillist and Exceed.ai expand Genesys’ cloud-based product offerings and expand customer engagement capabilities.
Evolv AI Optimizes Customer Experience With Release Of Flows
Flows helps marketers discover problems and target their cause, leading to optimized future customer experience strategies.
C3 AI CRM Becomes Generally Available For Integrations
C3 AI CRM aims to empower business organizations with AI tools to boost their customer engagement and retention.
Level AI Uses New Funding To Empower AI Customer Interactions
The company raised $13 million in Series A funding thanks to leading investors Battery Ventures, Eniac, and Village Global.
CallRevu Integrates With CallSource, Boosts Call Management Analysis
CallSource is known for 25+ years of providing its users with valuable data and insights into their customer phone conversations.
Zendesk Makes AI Accessible With Cleverly.ai Acquisition
The companies share a similar vision to improve AI-driven processes so that customer service teams can focus on customer demand.
Observe.ai Partners With ScopeAI To Enhance Customer Interactions
The new partnership enhances Observe’s conversational intelligence offerings, initiating omnichannel support.