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Customer Experience

If you're tasked with overseeing the experience your customers have with your company, how do you keep track of everything at once? From the design of your webpage to the urgent call with a customer, your overall Customer Experience (CX) may be difficult to manage -- but not impossible. Check out some of the CX-related stories below.

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Forethought Upgrades Digital Customer Service With Series C Funding

The $65 million funding by multiple enterprise and individual investors will help the company develop its product and expand its team.

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Pega Announces New AI Omnichannel Marketing Feature

The Next-Best-Action Customer Journeys feature helps marketers deliver personalized and relevant customer experiences.

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Empowering Customers to Boost B2B User Experience

Convergence of tech & marketing means brand loyalty is no longer built on product quality & demand. A better B2B user experience is required.

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Gila And Q2 Partner Up To Enhance Digital Customer Experiences

The fully-integrated platform will empower financial technology companies to deliver elite digital customer service.

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List Hygiene and Email Change Of Address: Why They’re Important

Customer data guides marketers towards having better communication with prospective and existing clients.

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CRM And DX Programs Are Set To Collide — Here’s What You Should Do About It

Digital experience & customer relationship management teams are often viewed as different breeds. But that’s where CRM comes in.

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Dialpad Acquires Koopid, Fortifies Customer Experience Offerings

The acquisition sees two of the most dynamic digital customer experience and communication platforms team up.

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New Report: AI Can Solve Many Poor Customer Service Interactions

The survey reveals just how damaging poor customer service can be and how AI can be the hero that businesses need.

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Aquant Raises $70 Million To Expand AI Customer Service Product

The new funding empowers the AI customer service solution to promote user data-driven insights and decisions.

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Genesys Expands Customer Engagement Solutions With Two Acquisitions

Pointillist and Exceed.ai expand Genesys’ cloud-based product offerings and expand customer engagement capabilities.

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