C3 AI, pioneers of customer relationship management (CRM) software, has announced its C3 AI CRM will now be generally available. The software, which integrates with other platforms such as Microsoft Dynamics, Salesforce, and Siebel, incorporates AI tools for optimizing data from sales, marketing, and customer activities to create insights that fuel revenue decisions.
“At Siebel Systems, we invented CRM,” said Thomas M. Siebel, CEO of C3 AI. “With C3 AI CRM, we are reimagining and reinventing CRM – a market with an installed base in excess of $500 billion – by empowering organizations to fully AI-enable their existing CRM investments.”
The C3 AI CRM platform empowers sales and marketing professionals with fully functional AI capabilities that can be integrated in as little as 60 days.
The platform allows users to accelerate sales cycles and reduce forecast errors by as much as 500 percent. With predictive customer satisfaction tools, the platform focuses on tracking and engaging target audiences with the right content at the right times.
The platform leverages C3’s AI Suite, generating valuable data visualizations that are easy to read and gather insights from. With integrations to open source data CRMs, social media, and financial reporting systems, the capabilities become more accessible to marketing professionals across industry. The C3 AI CRM release includes:
- Real-time sales visions with predictive models that include organizational workflows and visualizations.
- Real-time market visions streamline the interactions between all parties involved in a sale, identifying links between company and customer.
- Real-time customer visions designed to retain customers with satisfaction predictions.
C3’s platform aims to unify diverse data sources to collect actionable insights. With over 4.8 million predictive AI models available for users on 20 different industry-specific automation apps, the solution hosts 1.7 billion AI predictions every day.
C3 AI CRM is now available on the IBM Cloud, Google Cloud, AWS, and Microsoft Azure.