Cloud-based phone communication software Aircall has announced it has officially raised $120 million in Series D funding, pushing its total valuation to over $1 billion. With the new funding, the company aims to continue its mission to produce phone communication systems that are suitable for the digitalized business world.
As the world becomes more digitalized, customers expect more easy to navigate and personalized experiences. Aircall, which is used by over 8,500 global customers, allows businesses to streamline workflows, as well as monitor and analyze key data metrics.
“Since the beginning of Aircall, we’ve helped thousands of companies to enrich their customer experience through voice channels, with more empathy than ever in the past year. We also witnessed an increasing demand for visibility and data about teams and performances.” commented Olivier Pailhes, co-founder and CEO of Aircall. “Now that hybrid, on-site or remote teams are likely here to stay, we’ll continue to work to achieve our vision, and empower every professional to have richer conversations. With that in mind, the investment by Goldman Sachs, and the renewed trust of our current investors validates this vision.”
The company plans to invest its new resources in expanding its product capabilities and reach globally. Areas it plans on improving include:
- New integrations in its app library.
- Expanding its global reach with European offices and the addition of 260 more employees by year end.
- Integrating with telecommunication companies to make its technology more accessible to mass groups.
- Improving AI and support features.
Since the company was founded in 2014, it has experienced several integrations with major softwares such as Salesforce, Hubspot, and Intercom. Over the past year the company has experienced 65 percent year over year growth.
With the addition of its new Series D funding, the CRM tool has now raised more than $226 million in total funding as it attempts to change the way businesses approach phone communication.